FREQUENTLY ASKED QUESTIONS

FAQ'S

Yes you can.

Click & collect is available Wednesday to Saturday between the hours of 11:00am and 3:00pm

We offer shipping anywhere in Australia including Norfolk Island.

If you are outside of Australia and would like to make a purchase, please contact Luminous Treasures here.

At Luminous Treasures we have a flat shipping cost of $10 on a huge range of jewelry and giftware. Bulky or heavy items are excluded. Please read our Shipping Policy for further details.

We offer free delivery for orders over $150 with the exception of heavy or bulky items. Items that are not eligible for free delivery will be stated so on the item listing. This is solely at the discretion of Luminous Treasures and is subject to change at any time without notice.

We accept VISA, MasterCard, American Express, JCB, EFTPOS, Square gift cards and e-gift cards, Apple Pay, Google Pay and Paypal.

Yes we offer square gift cards with no expiry date.

We understand that gift giving can be challenging, so our customers can shop with confidence knowing that we will exchange or refund a purchase in accordance with our returns policy. You can view our Returns Policy here.
All prices are in Australian Dollars on our website and in store including gift cards.
Unfortunately, once your order has been completed you are not able to adjust it. You can return items by following our Returns Policy here.

Yes. You can use Square gift cards issued by Luminous Treasures.

You cannot get a refund on gift cards or e-gift cards purchased. You cannot use gift cards or e-gift cards to purchase other gift card or e-gift cards nor can you exchanged them for cash.

The easiest way to complete checkout is to create an account and login each time you want to make a purchase, however, if you would prefer to checkout as a guest we don’t mind if you want to avoid creating a account.

As a Trollbeads Authorised Stockist, this brand is only available to purchase in store or via a zoom appointment.

Please send us an email and let us know how you would like to view the collection and we’ll be in touch soon.

Please send us an email and let us know how you would like to view the collection and we’ll be in touch soon.