Privacy policy

Luminous Treasures is a Jewellery Retailer.

This privacy policy applies to The Trustee for Camatsul Investment Trust trading as Luminous Treasures ABN 73 955 366 814 and is designed to comply with the Privacy Act 1998 (Cth).

This policy (together with our terms and conditions) sets out the basis on which any personal information we collect, store, maintain and use about you as our customers, visitors to our website, social media and other digital services, job applicants and members of the public.

At Luminous Treasures we are committed to protecting and respecting the privacy of all visitors and users of luminoustreasures.com.au (the “Website”). We do everything we can to maintain that trust. Under law, your rights to privacy are also protected. Privacy laws place strict requirements on us to treat certain information collected as confidential, to store your information securely and to allow you easy access to check and correct your information.

This policy (together with our terms and conditions) sets out the basis on which any personal information we collect, store, maintain and use about you as our customers, visitors to our website, social media and other digital services, job applicants and members of the public.

SECURITY

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security". In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

COLLECTION AND USE OF PERSONAL INFORMATION

When we use the term "personal information", we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.

We only collect personal information when it is necessary or appropriate for us to carry out our activities as a retailer. We collect such information by lawful and fair means and use it to provide you with our services and products.

When you visit our website, we automatically collect certain "Device Information", which includes information about your web browser, IP address, and time zone. Additionally, as you browse the website, we collect information about the individual web pages or products you view, what websites or search terms referred you to the site, and how you interact with it.

We collect Device Information using the following technologies:

  • "Cookies": A cookie is a small software message sent to your web browser by our web server. Your browser stores the message in a file, and the message is then sent back to our servers each time your browser requests a page from them. We use cookies to gain statistics on which areas of our sites attract traffic and to improve your experience. For example, they allow us to recognise if you are a returning visitor. In addition, we use third parties who use cookies to serve ads based on past visits to our website. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
  • "Log files": These track actions occurring on the website and collect data including your IP address, browser type, Internet service provider, and referring/exit pages.
  • "Web beacons", "tags", and "pixels": These are electronic files used to record information about how you browse the site.

Most Internet browsers are set up to accept cookies. If you do not wish to receive them, you will need to adjust the settings of your browser to refuse all cookies or to notify you each time one is sent to your computer. Cookies in no way give us access to your computer or any information about you, other than the data you choose to share with us.

Additionally, when you make a purchase or attempt to make a purchase through the website, we collect "Order Information". This includes:

  • your name;
  • billing address;
  • shipping address;
  • payment information (including credit card numbers);
  • email address; and
  • phone number.

We use this Order Information to fulfil your orders, including processing your payment, arranging for shipping, and providing you with invoices and order confirmations. We also use this Order Information to communicate with you and screen our orders for potential risk or fraud.

We may also collect other information from you, such as your birthdate, demographic information (preferences and interests), and other information you may supply to us. This information helps us understand your needs, improve our products and services, and customise your experience on the website.

Important Note on Third-Party Websites: When you click on links and banners on our sites that take you to third-party websites, you will be subject to that third party's privacy policies. While we support the protection of privacy on the internet, we cannot be held responsible for the actions of any third-party websites.

Children's Privacy: Our Services are not intended for use by children, and we do not knowingly collect personal information from individuals under the age of 15. If you are a parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

SHARING YOUR PERSONAL INFORMATION

We do share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store - you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

We also use Google Analytics to help us understand how our customers use the Site - you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

International Data Transfers:

When we share your personal information with overseas recipients, we take reasonable steps to ensure that they handle your information in a way that is consistent with the Australian Privacy Principles.

Because our website is hosted by Shopify, and we use services like Google Analytics, your personal information may be transferred to and stored in countries outside of Australia, such as the United States, where these service providers operate. This is necessary to facilitate the services you receive from us.

DISCLOSURE OF PERSONAL INFORMATION AND MARKETING

We will otherwise use and disclose your personal information for the primary purposes of our business as a retailer or a purpose related to our primary purpose such as marketing, where you consent to such disclosure, or such disclosure is permitted by the Act. In addition, we use such information to market to you, products and services offered by Luminous Treasures, unless you tell us that you do not wish to obtain such marketing material.

Luminous Treasures may utilise the services of contractors from time to time for the purposes of marketing and undertaking services as promoted by Luminous Treasures. Your personal information will be provided to these businesses for the purposes of ensuring that our services are marketed to you or to enable a service to be provided to you. We will not otherwise provide your personal information to a third party without your approval.

When you register to hold an account or become a member of any Luminous Treasures brand or program, we may send you commercial electronic messages and tailored advertising if you agree to let us do so. We may send you these messages via various channels and media (including by email, SMS, phone and mail, or via advertising on certain websites and social media), where you have not opted out of receiving such electronic messages from that Luminous Treasures brand or program in that channel.

WHAT WE DO WITH THE INFORMATION WE COLLECT

We require this information to understand your needs and provide you with a better service, and for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, SMS, phone, fax, or mail. We may use the information to customise the website according to your interests.

We will only send these communications in accordance with applicable privacy and marketing laws (such as the Privacy Act, including Australian Privacy Principle 7) and the Spam Act 2003 (Cth), and only where you have not opted out from receiving such communications from the relevant Luminous Treasures brand or service.

YOUR RIGHTS INCLUDING TO OPT OUT

You have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

You have the right to ask us not to process your personal information for marketing purposes. If you do not wish to receive marketing information from us you have the option of ‘opting out’. Clear instructions on how to opt out of each area will be detailed specifically (for instance at the bottom of our e-newsletter you will have the option to ‘unsubscribe from the list’/’update subscription preferences’). Alternatively, please let us know in writing.

We will not discriminate against you for exercising your privacy rights. To protect your privacy and security, we may need to verify your identity before we can process your request. You may also designate an authorised agent to make a request on your behalf. In this case, we will require proof that the agent has been authorised to act for you.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

PRIVACY BREACH NOTIFICATION

In the event of a privacy breach that we believe is likely to cause serious harm to you, we will comply with all mandatory data breach notification requirements. This includes notifying the affected individuals and the Office of the Australian Information Commissioner.

POLICY CHANGES

Luminous Treasures may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

CONTACT US

For more information about our privacy practices or for any questions, comments and requests regarding this privacy policy please make contact with us using the details below:

For all written correspondence:
Luminous Treasures
PO Box 988
Strathalbyn  SA  5255

Email Us

Phone: 0421 360 444

Lodging a Complaint with a Privacy Authority
If you believe that your personal information has been inappropriately or you are not satisfied with our response to your complaint, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Last updated: March 28, 2026